BPO BLOG

EVs, Alternate Fuels in Bloom

Software, Electricity & China

How Intelligent is Our Future?

2024: Year of the Electric Intelligence

Keep the EV Engine Running for 2024

About Apps & Chargers (Not for Phones)

A Look Back: Healthcare in Q3 2023

Beyond the Line: Investment & Innovation

With EVs, More is More

Chips, Flying & Everything In Between

A Crop of SDV & Other Plants

China, Robots & Charging: Oh My!

Reports of ICE Death Seem to Be Greatly Exaggerated

Electrified in the US

A Patchwork of "Past," Present & Future in Auto

Mobility Future: Technology & Light

A Look Back: Health Care at 2022's End

The Electric Ecosystem Taking Shape

Automobiles Going Soft(ware)

Charges Aplenty, Chips a Scarcity

Putting the Autonomous in Auto

Could New Entrants Change the Customer Experience?

The Old, The New & The Improved

The New Normal: Investment, Innovation and Change

Leadership & The Cost of Electrification

EV Trucks: More Than Meets the Eye

CX Insights - Trend Watch - Automotive Industry (ICYMI March 2022)

Customer Experience (CX) & Health Care Payer ICYMI (March 2022)

CX Insights - Trend Watch - Automotive Industry (ICYMI February 2022)

CX Insights - Trend Watch - Automotive Industry (ICYMI January 2022)

Customer Experience (CX) & Health Care Payer ICYMI (December 2021)

CX Insights - Trend Watch - Automotive Industry (ICYMI December 2021)

CX Insights - Trend Watch - Automotive Industry (ICYMI November 2021)

CX Insights - Trend Watch - Automotive Industry (ICYMI October 2021)

CX Insights - Trend Watch - Automotive Industry (ICYMI September 2021)

CX Insights - Trend Watch - Automotive Industry (ICYMI August 2021)

CX Insights - Trend Watch - Automotive Industry (ICYMI July 2021)

ICYMI - BPO News Roundup (June 2021)

ICYMI - BPO News Roundup (May 2021)

ICYMI - BPO News Roundup (Apr. 2021)

The Rise, Fall & Resurgence of Vehicle Chips: A Brief Timeline

ICYMI - BPO News Roundup (Mar. 2021)

ICYMI - BPO News Roundup (Feb. 2021)

Thankful for an All-Electric Future Part 2: News From the CES

ICYMI - BPO News Roundup (Jan. 2021)

ICYMI - BPO News Roundup (Dec. 2020)

Thankful for an All-Electric Future

What Will Customers Want Post-Quarantine? Exceptional Customer Service

ICYMI - BPO News Roundup (Apr. 2020)

ICYMI - BPO News Roundup (Mar. 2020)

ICYMI - BPO News Roundup (Feb. 2020)

ICYMI - BPO News Roundup (Jan. 2020)

ICYMI - BPO News Roundup (Dec. 2019)

ICYMI - BPO News Roundup (Nov. 2019)

ICYMI - BPO News Roundup (Sept. 2019)

Chatbot vs. Agent ... Friend, Foe or Partner?

It's Not Negative: How the Hype Cycle Interprets Consumer Perception of Autonomous Driving

Is Technology the Answer to All Customer Service Problems? Not So Fast ...

Connected Car Update: Tier 1 Doubles; OEMs Join Forces

Smart Cities, Cars & Commutes Require Smart Service

It's Time For Autos To Learn About “The Chasm”

The Future Is Now: Intelligent Personal Assistants, Driving for Doughnuts, Subscriptions Versus Ownership

Which of These 8 Megatrends Will Drive Your Customers in 2018?

Expect Tier 1 to Grow Exponentially as Connected Cars Take Hold

Autonomous Cars: Who Will Bite?

Connected Cars: 26 Billion Reasons Your World is About to Change