BPO Blog

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Half of 2021 has come and gone, and with July already here, I feel it’s worth taking a look at where the past six months have taken us as we reflect on this post-COVID AV/EV landscape.

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Here we are in the middle of 2021, and positive auto news abounds! I’m talking continuous EV investments, hope that the chip shortage will be resolved by Q4 2021, and most importantly, 2021 sales outpacing 2020. What does this mean? Positive OEM outlooks for the immediate future and beyond as alternative revenue business models return to the discussion table. In other words: Fully integrated and connected living spaces, cities and centers of the future.

Three years ago, I wrote about this very topic. As technology grows more sophisticated, smart, connected features will be implemented in all aspects of daily life. And nowhere is that more evident than how we look at transportation, private or public, as connected cars enable experiences rather than just transportation. But most importantly, we need smart customer service every step of the way.

Here’s how OEMs are answering that call:

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

While our last post was a brief timeline detailing how we got to where we are regarding chip shortage, that’s not the only newsworthy event going on in the automotive industry. While some say that the shortage will delay the timetable for connected car services and autonomous vehicles, the recent news does not seem to show any rest in these areas.  

The fully and semi-autonomous vehicles of tomorrow are racing to the present, and here’s how the auto industry’s biggest names are faring: 

A collection of curated stories from client industries, CX and global trends that grab our attention. 

When it comes to developing environmentally friendly, automated and personalized travel on demand, the automaker + tech company matchmaking continues. From flying cars to the future of car sales, our readings in the last month show a few more companies pairing up to share both innovations and investments.

Self-driving cars will be here within five years. Could fear of the unknown hinder auto industry sales? Or will ride-sharing give people confidence to buy? 

While details on which OEM, when and where are still unknown, a critical question remains: who will bite?