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Customer Experience (CX) & Health Care Payer ICYMI (March 2022)

Posted by Jesus Grana on 3/23/22 1:30 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - As an update to our debut “In Case You Missed it” Health Care Payer blog post , we also wanted to give you a quarterly update of articles we found newsworthy as it relates to current trends in the industry relevant to our clients and their customers.
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Customer Experience (CX) & Health Care Payer ICYMI (December 2021)

Posted by Jesus Grana on 1/27/22 11:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - Welcome to the start of a new sub-topic within our regular BPO blog, wholly focused on trends and news in the health care industry! I’m excited to start sharing the eye-catching headlines our business partners, clients and industry thought leaders will no doubt find helpful when planning for the future.
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ICYMI - BPO News Roundup (Feb. 2020)

Posted by Jesus Grana on 2/5/20 7:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

When it comes to developing environmentally friendly, automated and personalized travel on demand, the automaker + tech company matchmaking continues. From flying cars to the future of car sales, our readings in the last month show a few more companies pairing up to share both innovations and investments.

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ICYMI - BPO News Roundup (Dec. 2019)

Posted by Jesus Grana on 12/3/19 3:49 PM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

It’s the season of giving, and we all know there’s nothing better than giving (and receiving!) extraordinary customer service. Our CX readings in the last month have done nothing but strengthen our viewpoint on this. 

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ICYMI - BPO News Roundup (Nov. 2019)

Posted by Jesus Grana on 11/5/19 11:55 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

As Thanksgiving approaches, we’re showing appreciation for all the unlikely partnerships that have been forged through the auto industry’s demand for emerging technology. “The New Mobility” continues to mature as previous foes embrace a new era of cooperation. 

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ICYMI - BPO News Roundup (Sept. 2019)

Posted by Jesus Grana on 9/3/19 3:25 PM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

It’s back-to-school time! I’m sure we all agree: learning never ends. In that spirit, we’re sharing an ABCs-inspired roundup of the wisdom we’ve gained from recent industry news. 

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The Future Is Now: Intelligent Personal Assistants, Driving for Doughnuts, Subscriptions Versus Ownership

Posted by Jesus Grana on 1/10/18 3:58 PM

Based on a sample of late 2017 announcements, we expect 2018 to continue heating up the future of connected car services.

Like many strategists following the industry, we are obsessed with news related to the automotive industry’s future and how new technology will influence the world of customer service. In this post, we’re highlighting announcements that we find most interesting and most likely to become longer-lasting trends (not fads). These three are worth sharing and keeping close tabs on.

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