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CX Insights - Trend Watch - Automotive Industry (ICYMI September 2021)

Posted by Jesus Grana on 10/15/21 9:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - We care for the automotive industry and how it benefits its customers moving forward into the future. That’s why, every month, I blog about everything from electric vehicles and mobility to connected car services and customer experience. Knowledge is power, and we want to always understand and be prepared to help our clients anticipate and adjust to the changes these headlines can cause. 

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CX Insights - Trend Watch - Automotive Industry (ICYMI August 2021)

Posted by Jesus Grana on 9/16/21 3:27 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - We care for the automotive industry and how it benefits its customers moving forward in the future. That’s why, every month, I blog about everything from electric vehicles and mobility to connected car services and customer experience. Knowledge is power, and we want to always understand and be prepared to help our clients anticipate and adjust to the changes these headlines can cause. 

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CX Insights - Trend Watch - Automotive Industry (ICYMI July 2021)

Posted by Jesus Grana on 8/13/21 11:00 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - Auto manufacturers are getting creative with their advertising campaigns geared towards younger generations and their cutting-edge designs for future EVs. Read more in this month's edition of C X Insights - Trend Watch - Automotive Industry. 
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ICYMI - BPO News Roundup (June 2021)

Posted by Jesus Grana on 7/16/21 11:00 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Half of 2021 has come and gone, and with July already here, I feel it’s worth taking a look at where the past six months have taken us as we reflect on this post-COVID AV/EV landscape.

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ICYMI - BPO News Roundup (May 2021)

Posted by Jesus Grana on 6/10/21 9:15 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Here we are in the middle of 2021, and positive auto news abounds! I’m talking continuous EV investments, hope that the chip shortage will be resolved by Q4 2021, and most importantly, 2021 sales outpacing 2020. What does this mean? Positive OEM outlooks for the immediate future and beyond as alternative revenue business models return to the discussion table. In other words: Fully integrated and connected living spaces, cities and centers of the future.

Three years ago, I wrote about this very topic. As technology grows more sophisticated, smart, connected features will be implemented in all aspects of daily life. And nowhere is that more evident than how we look at transportation, private or public, as connected cars enable experiences rather than just transportation. But most importantly, we need smart customer service every step of the way.

Here’s how OEMs are answering that call:

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ICYMI - BPO News Roundup (Apr. 2021)

Posted by Jesus Grana on 5/17/21 12:30 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

While our last post was a brief timeline detailing how we got to where we are regarding chip shortage, that’s not the only newsworthy event going on in the automotive industry. While some say that the shortage will delay the timetable for connected car services and autonomous vehicles, the recent news does not seem to show any rest in these areas.  

The fully and semi-autonomous vehicles of tomorrow are racing to the present, and here’s how the auto industry’s biggest names are faring: 

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The Rise, Fall & Resurgence of Vehicle Chips: A Brief Timeline

Posted by Jesus Grana on 4/21/21 9:35 AM

A closer look at an ongoing supply snag just before EVs explode into the mainstream.

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ICYMI - BPO News Roundup (Mar. 2021)

Posted by Jesus Grana on 3/9/21 2:22 PM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

Last month I posted a story about flying cars alongside numerous headlines in EV technology. I even joked about a Jetsons future! But it appears that automotive industry leaders are putting more money where their mouth is and, making space in their tarmacs for the next big wave.

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ICYMI - BPO News Roundup (Feb. 2021)

Posted by Jesus Grana on 2/8/21 9:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

EV is not the only acronym you’ll want to familiarize yourself with this year. As we begin 2021, companies across multiple industries are delving into AI (Artificial Intelligence), either augmenting EV technology or having autonomous robots aid customer service areas.

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ICYMI - BPO News Roundup (Jan. 2021)

Posted by Jesus Grana on 1/12/21 10:10 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

One final look back at 2020? Certainly! Here are some of the newsworthy headlines we read as 2020 disappeared in our rearview window: 

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