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Customer Experience (CX) & Health Care Payer ICYMI (December 2021)

Posted by Jesus Grana on 1/27/22 11:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - Welcome to the start of a new sub-topic within our regular BPO blog, wholly focused on trends and news in the health care industry! I’m excited to start sharing the eye-catching headlines our business partners, clients and industry thought leaders will no doubt find helpful when planning for the future.
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CX Insights - Trend Watch - Automotive Industry (ICYMI December 2021)

Posted by Jesus Grana on 1/11/22 12:00 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - As 2021 reached its tumultuous end, the automotive industry is looking at 2022 as a year of not just technological advancement, but of renewal. That’s not just a lofty New Year’s Resolution statement, either: OEMs are examining ways they can recycle yesterday’s and tomorrow’s material goods to make EVs of the future more sustainable financially and environmentally.
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CX Insights - Trend Watch - Automotive Industry (ICYMI November 2021)

Posted by Jesus Grana on 12/9/21 9:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - November continues to be about all things electric. Not only did we see Rivian become the second-most valuable OEM company within a day of its IPO, we also saw Ford give Tesla credit for its moves in the EV space. Volkswagen has taken notice and warned its employees that a tech revolution will be required to take on Tesla and Chinese EV manufacturers.
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CX Insights - Trend Watch - Automotive Industry (ICYMI October 2021)

Posted by Jesus Grana on 11/11/21 9:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - Q3 2021 is now in the books, and with it is increased focus on necessary infrastructure to support electric vehicles. We understand that this infrastructure will bring its own ecosystem of suppliers and services (Ford “electric angels,” as I’ll explain below, are a good example of the type of new services that will pop up to ensure the right customer experience), with infrastructure investment and plans in action on a state, OEM and private-sector level across the nation.  
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CX Insights - Trend Watch - Automotive Industry (ICYMI September 2021)

Posted by Jesus Grana on 10/15/21 9:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - We care for the automotive industry and how it benefits its customers moving forward into the future. That’s why, every month, I blog about everything from electric vehicles and mobility to connected car services and customer experience. Knowledge is power, and we want to always understand and be prepared to help our clients anticipate and adjust to the changes these headlines can cause. 

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CX Insights - Trend Watch - Automotive Industry (ICYMI August 2021)

Posted by Jesus Grana on 9/16/21 3:27 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - We care for the automotive industry and how it benefits its customers moving forward in the future. That’s why, every month, I blog about everything from electric vehicles and mobility to connected car services and customer experience. Knowledge is power, and we want to always understand and be prepared to help our clients anticipate and adjust to the changes these headlines can cause. 

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CX Insights - Trend Watch - Automotive Industry (ICYMI July 2021)

Posted by Jesus Grana on 8/13/21 11:00 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - Auto manufacturers are getting creative with their advertising campaigns geared towards younger generations and their cutting-edge designs for future EVs. Read more in this month's edition of C X Insights - Trend Watch - Automotive Industry. 
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ICYMI - BPO News Roundup (June 2021)

Posted by Jesus Grana on 7/16/21 11:00 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Half of 2021 has come and gone, and with July already here, I feel it’s worth taking a look at where the past six months have taken us as we reflect on this post-COVID AV/EV landscape.

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ICYMI - BPO News Roundup (May 2021)

Posted by Jesus Grana on 6/10/21 9:15 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Here we are in the middle of 2021, and positive auto news abounds! I’m talking continuous EV investments, hope that the chip shortage will be resolved by Q4 2021, and most importantly, 2021 sales outpacing 2020. What does this mean? Positive OEM outlooks for the immediate future and beyond as alternative revenue business models return to the discussion table. In other words: Fully integrated and connected living spaces, cities and centers of the future.

Three years ago, I wrote about this very topic. As technology grows more sophisticated, smart, connected features will be implemented in all aspects of daily life. And nowhere is that more evident than how we look at transportation, private or public, as connected cars enable experiences rather than just transportation. But most importantly, we need smart customer service every step of the way.

Here’s how OEMs are answering that call:

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ICYMI - BPO News Roundup (Apr. 2021)

Posted by Jesus Grana on 5/17/21 12:30 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

While our last post was a brief timeline detailing how we got to where we are regarding chip shortage, that’s not the only newsworthy event going on in the automotive industry. While some say that the shortage will delay the timetable for connected car services and autonomous vehicles, the recent news does not seem to show any rest in these areas.  

The fully and semi-autonomous vehicles of tomorrow are racing to the present, and here’s how the auto industry’s biggest names are faring: 

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