BPO Blog

CX Insights - Trend Watch - Automotive Industry (ICYMI May 2022)

ICYMI - As we approach the middle of 2022, electric vehicles and their ecosystem continue to dominate the news. May was no exception and interestingly, two themes seem to have dwarfed all others. The first is about Tesla positioned as the OEM to beat, or at least as the current benchmark for sales. Moving forward, design, performance and customer experience will be key drivers in crowning the next EV leader for sure. The second is all about investments flowing into electrification, which is probably only matched by infrastructure investment in the USA.

CX Insights - Trend Watch - Automotive Industry (ICYMI April 2022)

ICYMI - It’s true that truck electrification and the race to secure raw battery materials seem to have dominated auto headlines this April. But it’s also true that some interesting articles on patents and innovations going on in the industry demonstrate how the industry keeps improving the customer’s experience. Keep on reading to find out what we mean...

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - The end of the first quarter maintained the same type of headlines we have experienced over the past couple of years – disruption in supply chains as well as semiconductor supplies causing production changes and stoppages. 

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - While January had CES, February had the Super Bowl. With it, electric vehicles and chip shortages continue to steal the news spotlight. But perhaps the brightest news of all is that a beloved car model is coming back as a full EV! I’ll write more on that later, but let’s just say it doesn’t need a bolt of lightning to charge this time …

 A collection of curated stories from client industries, CX and global trends that grab our attention.