BPO Blog

A collection of curated stories from client industries, CX and global trends that grab our attention. 

One final look back at 2020? Certainly! Here are some of the newsworthy headlines we read as 2020 disappeared in our rearview window: 

A collection of curated stories from client industries, CX and global trends that grab our attention. 

We're at the end of one of the most difficult years in recent (and not so recent) memory. As we get ready for 2021, here are some forward-thinking trends and ideas to consider while the holidays kick into high gear.

The holidays are just about here, and already some are putting up Christmas lights, decorations and motion lights on their siding.

How fitting, then, that current news from the world's biggest automakers all involve electricity.

It might be too early – crazy, even – to start thinking about how the service industry can return to normal after COVID-19.

But what if I told you we’ve all had the roadmap to normalcy all along?

A collection of curated stories from client industries, CX and global trends that grab our attention. 

As COVID-19 hit the U.S. like a lion in March, the automobile industry had to figure out ways to adapt to a new world where drivers stayed home. 

A collection of curated stories from client industries, CX and global trends that grab our attention. 

It’s been a month of ups and downs for the auto industry, as some launched new services and technology, and others felt the effects of the Coronavirus reaching fever pitch. 

A collection of curated stories from client industries, CX and global trends that grab our attention. 

When it comes to developing environmentally friendly, automated and personalized travel on demand, the automaker + tech company matchmaking continues. From flying cars to the future of car sales, our readings in the last month show a few more companies pairing up to share both innovations and investments.

A collection of curated stories from client industries, CX and global trends that grab our attention. 

Happy New Year! Let’s dive right in. Here’s the top content resonating with our BPO SMEs as we close out 2019 and begin 2020. They all happen to relate to the biggest trends we’re seeing in the automotive industry.

A collection of curated stories from client industries, CX and global trends that grab our attention. 

It’s the season of giving, and we all know there’s nothing better than giving (and receiving!) extraordinary customer service. Our CX readings in the last month have done nothing but strengthen our viewpoint on this. 

A collection of curated stories from client industries, CX and global trends that grab our attention. 

As Thanksgiving approaches, we’re showing appreciation for all the unlikely partnerships that have been forged through the auto industry’s demand for emerging technology. “The New Mobility” continues to mature as previous foes embrace a new era of cooperation.