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ICYMI - BPO News Roundup (May 2021)

Posted by Jesus Grana on 6/10/21 9:15 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Here we are in the middle of 2021, and positive auto news abounds! I’m talking continuous EV investments, hope that the chip shortage will be resolved by Q4 2021, and most importantly, 2021 sales outpacing 2020. What does this mean? Positive OEM outlooks for the immediate future and beyond as alternative revenue business models return to the discussion table. In other words: Fully integrated and connected living spaces, cities and centers of the future.

Three years ago, I wrote about this very topic. As technology grows more sophisticated, smart, connected features will be implemented in all aspects of daily life. And nowhere is that more evident than how we look at transportation, private or public, as connected cars enable experiences rather than just transportation. But most importantly, we need smart customer service every step of the way.

Here’s how OEMs are answering that call:

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ICYMI - BPO News Roundup (Apr. 2021)

Posted by Jesus Grana on 5/17/21 12:30 PM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

While our last post was a brief timeline detailing how we got to where we are regarding chip shortage, that’s not the only newsworthy event going on in the automotive industry. While some say that the shortage will delay the timetable for connected car services and autonomous vehicles, the recent news does not seem to show any rest in these areas.  

The fully and semi-autonomous vehicles of tomorrow are racing to the present, and here’s how the auto industry’s biggest names are faring: 

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The Rise, Fall & Resurgence of Vehicle Chips: A Brief Timeline

Posted by Jesus Grana on 4/21/21 9:35 AM

A closer look at an ongoing supply snag just before EVs explode into the mainstream.

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ICYMI - BPO News Roundup (Mar. 2021)

Posted by Jesus Grana on 3/9/21 2:22 PM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

Last month I posted a story about flying cars alongside numerous headlines in EV technology. I even joked about a Jetsons future! But it appears that automotive industry leaders are putting more money where their mouth is and, making space in their tarmacs for the next big wave.

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ICYMI - BPO News Roundup (Feb. 2021)

Posted by Jesus Grana on 2/8/21 9:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

EV is not the only acronym you’ll want to familiarize yourself with this year. As we begin 2021, companies across multiple industries are delving into AI (Artificial Intelligence), either augmenting EV technology or having autonomous robots aid customer service areas.

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Thankful for an All-Electric Future Part 2: News From the CES

Posted by Jesus Grana on 1/29/21 9:15 AM

Back at the end of November, I posted about the future of electric vehicles (EVs) and how optimistic that future looked. And like a dynamo, EVs are building power across the auto industry, showing no signs of slowdown or discharge.

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ICYMI - BPO News Roundup (Jan. 2021)

Posted by Jesus Grana on 1/12/21 10:10 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

One final look back at 2020? Certainly! Here are some of the newsworthy headlines we read as 2020 disappeared in our rearview window: 

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ICYMI - BPO News Roundup (Dec. 2020)

Posted by Jesus Grana on 12/1/20 7:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

We're at the end of one of the most difficult years in recent (and not so recent) memory. As we get ready for 2021, here are some forward-thinking trends and ideas to consider while the holidays kick into high gear.

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Thankful for an All-Electric Future

Posted by Jesus Grana on 11/27/20 7:15 AM

The holidays are just about here, and already some are putting up Christmas lights, decorations and motion lights on their siding.

How fitting, then, that current news from the world's biggest automakers all involve electricity.

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What Will Customers Want Post-Quarantine? Exceptional Customer Service

Posted by Jesus Grana on 4/21/20 7:15 AM

It might be too early – crazy, even – to start thinking about how the service industry can return to normal after COVID-19.

But what if I told you we’ve all had the roadmap to normalcy all along?

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