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ICYMI - BPO News Roundup (Feb. 2021)

Posted by Jesus Grana on 2/8/21 9:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

EV is not the only acronym you’ll want to familiarize yourself with this year. As we begin 2021, companies across multiple industries are delving into AI (Artificial Intelligence), either augmenting EV technology or having autonomous robots aid customer service areas.

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Thankful for an All-Electric Future Part 2: News From the CES

Posted by Jesus Grana on 1/29/21 9:15 AM

Back at the end of November, I posted about the future of electric vehicles (EVs) and how optimistic that future looked. And like a dynamo, EVs are building power across the auto industry, showing no signs of slowdown or discharge.

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ICYMI - BPO News Roundup (Jan. 2021)

Posted by Jesus Grana on 1/12/21 10:10 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

One final look back at 2020? Certainly! Here are some of the newsworthy headlines we read as 2020 disappeared in our rearview window: 

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ICYMI - BPO News Roundup (Dec. 2020)

Posted by Jesus Grana on 12/1/20 7:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

We're at the end of one of the most difficult years in recent (and not so recent) memory. As we get ready for 2021, here are some forward-thinking trends and ideas to consider while the holidays kick into high gear.

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Thankful for an All-Electric Future

Posted by Jesus Grana on 11/27/20 7:15 AM

The holidays are just about here, and already some are putting up Christmas lights, decorations and motion lights on their siding.

How fitting, then, that current news from the world's biggest automakers all involve electricity.

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What Will Customers Want Post-Quarantine? Exceptional Customer Service

Posted by Jesus Grana on 4/21/20 7:15 AM

It might be too early – crazy, even – to start thinking about how the service industry can return to normal after COVID-19.

But what if I told you we’ve all had the roadmap to normalcy all along?

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ICYMI - BPO News Roundup (Apr. 2020)

Posted by Jesus Grana on 4/7/20 7:00 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

As COVID-19 hit the U.S. like a lion in March, the automobile industry had to figure out ways to adapt to a new world where drivers stayed home. 

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ICYMI - BPO News Roundup (Mar. 2020)

Posted by Jesus Grana on 3/3/20 9:30 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

It’s been a month of ups and downs for the auto industry, as some launched new services and technology, and others felt the effects of the Coronavirus reaching fever pitch. 

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ICYMI - BPO News Roundup (Feb. 2020)

Posted by Jesus Grana on 2/5/20 7:15 AM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

When it comes to developing environmentally friendly, automated and personalized travel on demand, the automaker + tech company matchmaking continues. From flying cars to the future of car sales, our readings in the last month show a few more companies pairing up to share both innovations and investments.

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ICYMI - BPO News Roundup (Jan. 2020)

Posted by Jesus Grana on 1/22/20 2:28 PM

A collection of curated stories from client industries, CX and global trends that grab our attention. 

Happy New Year! Let’s dive right in. Here’s the top content resonating with our BPO SMEs as we close out 2019 and begin 2020. They all happen to relate to the biggest trends we’re seeing in the automotive industry.

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