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ICYMI - BPO News Roundup (Dec. 2020)

Posted by Jesus Grana on 12/1/20 7:15 AM
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A collection of curated stories from client industries, CX and global trends that grab our attention. 

We're at the end of one of the most difficult years in recent (and not so recent) memory. As we get ready for 2021, here are some forward-thinking trends and ideas to consider while the holidays kick into high gear.

  1. In 2021, empathy is the new black. 2020 has forced many companies across a variety of industries to re-evaluate their attitudes regarding contact centers and customer touchpoints. Destination CRM details why they believe COVID has forced genuine empathy to be the x-factor in all customer service operations moving forward.  
  2. In person vs. virtual: What's the better trade show? The show must go on, even with social distancing restrictions in place. But as we start to lurch toward normalcy, will it be so easy to cease virtual events once we reunite? Here are the pros and cons of both methods
  3. The majority of new cars will be connected in five years. That's the prediction made by thought leaders at Business Wire, and based on sales numbers in 2020, it's looking like a safe bet. Don't take my word for it; see for yourself

2021 is just around the corner. Let's put 2020 behind us as festively as possible!

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Topics: customer engagement, automotive industry, Coronavirus

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