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Leadership & The Cost of Electrification

Posted by Jesus Grana on 6/21/22 1:30 PM

CX Insights - Trend Watch - Automotive Industry (ICYMI May 2022)

ICYMI - As we approach the middle of 2022, electric vehicles and their ecosystem continue to dominate the news. May was no exception and interestingly, two themes seem to have dwarfed all others. The first is about Tesla positioned as the OEM to beat, or at least as the current benchmark for sales. Moving forward, design, performance and customer experience will be key drivers in crowning the next EV leader for sure. The second is all about investments flowing into electrification, which is probably only matched by infrastructure investment in the USA.

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EV Trucks: More Than Meets the Eye

Posted by Jesus Grana on 5/10/22 3:23 PM

CX Insights - Trend Watch - Automotive Industry (ICYMI April 2022)

ICYMI - It’s true that truck electrification and the race to secure raw battery materials seem to have dominated auto headlines this April. But it’s also true that some interesting articles on patents and innovations going on in the industry demonstrate how the industry keeps improving the customer’s experience. Keep on reading to find out what we mean...

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CX Insights - Trend Watch - Automotive Industry (ICYMI November 2021)

Posted by Jesus Grana on 12/9/21 9:30 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - November continues to be about all things electric. Not only did we see Rivian become the second-most valuable OEM company within a day of its IPO, we also saw Ford give Tesla credit for its moves in the EV space. Volkswagen has taken notice and warned its employees that a tech revolution will be required to take on Tesla and Chinese EV manufacturers.
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ICYMI - BPO News Roundup (June 2021)

Posted by Jesus Grana on 7/16/21 11:00 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

Half of 2021 has come and gone, and with July already here, I feel it’s worth taking a look at where the past six months have taken us as we reflect on this post-COVID AV/EV landscape.

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