A collection of curated stories from client industries, CX and global trends that grab our attention.
ICYMI -
Q3 2021 is now in the books, and with it is increased focus on necessary infrastructure to support electric vehicles. We understand that this infrastructure will bring its own ecosystem of suppliers and services (Ford “electric angels,” as I’ll explain below, are a good example of the type of new services that will pop up to ensure the right customer experience), with infrastructure investment and plans in action on a state, OEM and private-sector level across the nation.