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ICYMI - BPO News Roundup (Sept. 2019)

Posted by Jesus Grana on 9/3/19 3:25 PM
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A collection of curated stories from client industries, CX and global trends that grab our attention. 

It’s back-to-school time! I’m sure we all agree: learning never ends. In that spirit, we’re sharing an ABCs-inspired roundup of the wisdom we’ve gained from recent industry news. 

  1. Audi has two new autonomous driving allies. BMW and Daimler are Audi’s new partners in developing self-driving and self-parking vehicles. Alphabet’s Waymo – along with similar internet powerhouses – are driving automakers to pool their resources to offset the hefty development costs for emerging tech. Read the Automotive News article
  2. Buyers demand built-in infotainment features. Automakers avoided alliances with tech companies like Apple and Google ... at first. Now, they’re starting to embrace these Silicon Valley brands in order to give drivers access to virtual assistants, apps, infotainment options and more. Get info on how GM's going full Google
  3. Call center careers climb in Q2. The demand for CX has created a major explosion in global customer service jobs. In the second quarter alone, 30,000 people started new jobs in the field as major players in the health care, financial and e-commerce industries added headcount. See who grew

Thanks for reading. We hope you have an A+ kind of day! 

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Topics: customer service

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