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CX Insights - Trend Watch - Automotive Industry (ICYMI January 2022)

Posted by Jesus Grana on 2/15/22 11:00 AM

 A collection of curated stories from client industries, CX and global trends that grab our attention. 

ICYMI - We’re starting our 2022 retrospective with a January that has no shortage of compelling news! The Consumer Electronics Show (CES) came and went with two very exciting stories, and the rest of our articles this month continue some important stories around used cars and subscription opportunities – two areas I’ve posted about for a while but is finally happening “for real” this time. More importantly, there’s growing literature detailing consumer feedback regarding these sources of OEM revenue.
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