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Developing Managers Who Can Lead Digital Transformation

Posted by Jesus Grana on Jun 15, 2021 12:16:00 PM

The pandemic massively accelerated the move to a digital-first consumer market. Increased customer expectations and a need for genuine human interaction during customer experience moments of truth have elevated the role of the front line and their leaders. This article shares insights for managers on how to empower their team with the tools to overcome challenges presented in a remote environment and continue to deliver an excellent customer experience. 


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Topics: Call Center Managers, Leadership, CX Insights, Remote Work, WFH


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