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Cass Ferris

As a senior CX operations executive, Cass Ferris has spent over 30 years successfully leading customer contact operations in support of a number of Fortune 100 companies. He has developed and implemented award-winning customer experience applications for client engagements through an intense focus on mining the voice of the customer and building professional communication skills in customer-facing associates. Cass has an MBA and bachelor's degree in business administration from Saginaw Valley University and is an active member of the Great Lakes chapter of SOCAP.
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Recent Posts

Which of These 8 Megatrends Will Drive Your Customers in 2018?

Posted by Cass Ferris on 12/19/17 7:35 AM

What is influencing your customers to change their perspectives of your business?

According to Euromonitor International, these eight megatrends have the potential to disrupt global markets and the way your customers engage in them from now through the year 2030.

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